Durango Silver Company in Durango, CO Closed now

Reviews about Durango Silver Company

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  December 26, 2019, by Anonymous
  Purchased a beautiful pendant from here a couple years back. Dealt with a man named Dillon Hartman. However, it was his wife Nattarika who did the actual work on the piece. About a year or so later, contacted Dillon again to have a ring made that would match my pendant with the same Bisbee style stone. We had great communication and a smooth transaction first time around, so had no reason to believe that my second experience - primarily with Dillon Hartman would be so exhausting and disappointing and ultimately demeaning. For well over a year, I would send periodic emails asking him about whether or not they could indeed find a stone to match my pendant and put it in a ring. I would send emails and I wouldn’t hear back for months and months at a time and then randomly I would hear something back like, “we’re still not working with gold yet.” Or I would hear something like “we’re just not that kind of company” we deal primarily with silver…when on their website it specifically states that they’re willing to work with customers and create custom designs for those who prefer gold. I even offered to buy a stone separately to have my local jeweler make the ring with the matching stone. Dillon ignored that request over and over again. Well, finally after another client wanted a couple sets of rings and earrings in gold, they could potentially make me my ring because they had enough pieces to cast in gold -“if I was still interested.” He sent pictures of three stones. Had no clue what the sizes were. Asked him and he sent back a picture with the buffalo nickel coin next to the stones… Well I’m no expert in coinage so I had to look that up to see what the dimensions of the coin were in order to understand how big the stones were since he was “too busy” to actually give me the measurements of the stones. Finally decide on one. Well, they go ahead and cast it without any indication of what it might look like beforehand. In fact, from their website I sent them quite a few pictures of what I would like to see the ring look like since they have many different styles. I wanted it to match my pendant after all, and I wanted to make certain that the ring wouldn’t turn, since the stone seemed a little bit large. But at this point, I wasn’t going to ask for more stone pics because I might have had to wait another year or two...again. He responded that his wife Nattarika did not need instruction or direction. That’s she was incredibly talented and he was quite proud of her etc. etc. Well nobody ever doubted this, it was just that I wanted to make certain that I had a say with what I wanted - after all it was going to be my ring, on my finger - paid with my money. There were no “before” pictures. Just a quick email saying they had cast the ring and this was going to be the price. At some point I felt nervous and backed out of the deal. Saw it on their website later and went ahead and purchased. Ring was too big and had a huge black spot inside the shank that my local jeweler - who also deals in the lost wax process, said shouldn’t be there. Porosity problem? Was unhappy. Luckily, after communicating this to Dillon he took it back. Along with a junior high school style email of reprimand, calling my jeweler a JOKE. That he wished he could cut me a stone to match my pendant but had no time. Being a turquoise jeweler after all, THAT made SO much sense. He also used ALL CAPS in large portions of his long demeaning and degrading email as if I would not understand that he was essentially calling me, my local well-reputed jeweler and my thought processes...amateur, idiotic and commercial. After all, Durango Silver are not only jewelers, but artists. Thank you Dillon. I’m so glad you took your lopsided poorly made ring back and refunded my hard earned cash. Thanks for the education and enlightenment. My suggestions to you, review your spelling and grammar to better communicate (NO CAPS NECESSARY. I UNDERSTAND FULLY WHAT YOU MEAN WITHOUT THE CAPS!) and brush up on your manners for better customer service and satisfaction. Never again.